I wanted to share my experience at Pita Factory in Waterloo on University Avenue. I've been going to this location for over 5 years on bi-weekly basis. I have honestly never had but the best experience with the staff there - they are always friendly and kind. However, today was very different. Instead of the regular staff members that are usually on duty, I got to meet the store manager. He was very rude to the customers and has lost my business as of today.
I already felt the frustration when I overheard how the store manager spoke to the customer in front of me who was an older gentleman. The customer had a Pita Factory stamp card that was from a different location. Instead of politely telling him that the card would not be accepted at the University location or has explained to the gentleman how the stamp cards work, he spoke to him in a very demeaning tone as he told him that he will accept the card in such a way that he is doing him a favour. I tried to ignore it and proceeded to make my order. It is at the point when I was about to get my toppings that everything went wrong. I have never ordered food and experienced such stinginess as I have today at this location.
The store manager was so cheap - he gave me barely any toppings. When I say "barely" that's exactly what I mean - no word of a lie he gave me 5 little squares of tomatoes. When I asked if I could get a little bit more tomatoes, he responded to me in a very rude tone that it will cost me extra. Paying more for the "extra" toppings was besides the point at this time. First of all, there is no way what I asked for could have been considered "extra" - it was bare minimum. I explained to him that I have never paid extra for a few more tomatoes. He responded by saying that he has been there in the last three days and has not seen me...I was appalled at this point. This is definitely not the right way to deal with customers especially because I have tried to ignore all of his comments and continued to be polite. However, at this point, I called him cheap. It was only then he said he would put on a few extra tomatoes.
What an experience. It was no longer about the extra toppings. I took my money back. This place will not see me again. Trust me, if I can take time out of my night to write a post regarding my experience at this location, you better believe it.
Isn't it crazy how one bad experience at a place you have been going to for years can leave such a bad taste in your mouth??
I hope he gets to read this so that he can learn how to treat his customers.
Seems to be a popular place for seniors. The fish and chips are excellent. I enjoy sitting in the booths and the waitresses are always friendly to us. Highly recommended if you like fish and chips or a bit of grease! I always feel satisfied and the portions are perfect.
I hate this place. Never go in the evenings as it is bombarded by university students and the place is a rat's nest as people leave their garbage everywhere. What annoys me the most are the cashiers. They usually open one till -the far left side, so everyone lines up horizontal to the counter. They ALWAYS take peoples money first and make them wait for the food. Several occasions people behind me would get their food and I'm still waiting for one item because the person that took my order is still taking other peoples orders! What makes me lose my zen is when more staff opens the till and start taking and making peoples orders and I'm still standing there like I'm invisible waiting for my paid one item! This is evident that they have a poor system and poor management. I feel bad for getting annoyed with the students working there but repeatedly I feel like I'm invisible!!!! First come first served does not applied to this location.
First visit to this joint and there are three of us. We waited by the door and no one came to greet us. Finally we are seated and they made us sit right by the front doorway in a crammed space. We asked to be seated in the back of the restaurant and again, it took forever -the restaurant was not busy so it felt strange for the long wait. The wood floor moved when someone would walk past our table and I would feel the vibration on my chair. Not sure if I will go back again.
My fiancée and I went here for breakfast, only to find they end half an hour earlier then the website says they do. So we get our lunch at 10:30 am, our food is cold and they made my latte wrong. Service was rather poor and the server gave us attitude when we asked about the breakfast. Won't be returning
I made an account to write this review.
This evening my girlfriend decided to treat the two of us to some cake following her evening class. We went to Williams and decided on what we wanted. I opted for the lemon meringue pie, but noticed one of the pieces available had the crust broken off with a piece missing, and was spilling out. She specifically (but politely) asked not to be served that piece, and received attitude from the server who took her order.
We chose to ignore that, and patiently waited for our food to arrive at our table. When it did, the piece of lemon meringue pie was in fact the piece my girlfriend had specifically asked not to receive, only it was in significantly worse shape than it was when on display. As before, the crust was broken, a piece missing, only now there was a mysterious chunk of crust embedded in the meringue and lemon curd. On top of the that, the meringue had been allowed to completely slide off the lemon curd, and the lemon curd had pooled all around the crust. It was a presentation nightmare, so I asked for a new piece. The server (this time a different guy) accepted the piece back but looked a little baffled. About a minute later he walked up to me holding the same piece saying "they're all going to turn out like that, sorry." The first server came with him to add that "she did her best," in response to the girl who had cut the pie.
Sorry, but when the piece of pie we paid for looks like a fucking mess, and you specifically ignore our minor request to not be served the messy piece, give us attitude, then mess it up even more, and basically tell us tough shit, and have to gather a posse to do so, then you're completely out of line and completely disrespectful. We were very polite about this, yet we were treated with attitude and made to feel unwelcome.
I'll never buy from this place again.
What a great experience. From the moment you walk in, until the moment you leave with a smile on your face and satisfied. The staff is amazing, even though busy, you are treated like VIPs.
The food? Well it is perfect. It is fresh. Plated perfectly. Cooked divine.
They specialize in fine fresh quality service and that's what they deliver.
Thank you for a wonderful experience.
I am very disappointed in Angie's. I really don't know why it is so popular. Twice I have brought family here and twice the breakfast was terrible. How can you ruin breakfast? Especially since they cater. I think they are far too busy to cook food properly and take care of customers. The tables are jammed together. I will never come again.
After I ate here I got food poisoning and so did my 2 daughters. I never ate their again. I am too afraid. I thought I was dying. I contacted a health inspector and they visited the place and talked to some servers and they admitted that seafood was left out a bit too long but was served anyways. This happened 7 years ago and I still will not return.
The food is great and always fresh but the service is terrible. The waitress literally pulled the plate away from my daughter. I called over a manager and let them know and then they gave us our plates back. They were trying to get us out and we had only been there an hour. Plus the food came out so slowly we never got everything we ordered and wrong orders kept making their way to our table. So I just pick up food from here I never eat in the dining room anymore
I think all Boston Pizza's are over rated. I have tried many dishes and the only thing I will ever eat is Pizza, they do make a great pizza as for the rest well I good make it better myself. I guess that is why they call it Boston Pizza, they should just make Pizza's. I honestly do not know why people think it is so good.
The service is friendly but there is no place to wait for your order and almost no dine in space. The ribs were quite dry. I really expected more. It was a good size portion for your money but I needed alot of water to swallow as the meat was so dry. It was definitely not fall off the bone ribs. I tried their shrimp sandwich and is was just okay. Nothing spectacular for me about this place. Montana's or Kelsey's ribs are way better. I also tried the pulled pork and it was also very dry.
I was around when this restaurant started. In fact, we used to go here a lot. But, as they started getting more people, they became very bad. Before, there were hot sauces (i like spicy food), and i used to take 3-4 small packs. Now, they give u 1-2. Also, their food quality started degrading. Once, my friend had a hair in a plate, and the person working there took it out and was about to leave, when we had to ask for new food because no1 wants a hair in their food. We still go once in a while now and then. One of their worker doesnt understand english either, we tried to order 1 order of egg fried rice, and 1 order of just fried rice. She started saying S**t, and other things and she did not understand what we were trying to get for 3-4 mins, and became very frustrated and eventually called someone from the back.
Yersterday (april, 26th), me and my friend were there. We usually get just fried rice with nothing in it since i am vegeterian and there arent a lot of options. They usually charge us 5$ for it since there is nothing in it. They charged us 6.87$ yersterday so we were like, u usually charge 5$. Instead of being sorry, he is like oh, probably someone did it in mistake and lied to us that he was the one who charges us 5$ everytime we order it. He denied the fact that it is 5$ and made us pay 1.87$ extra for the same food.
All I can say is, I would never go to this people again, and make sure none of my friends go here either. They are bunch of liars, please dont go here so it can close down.
Free WIFI, cozy atmosphere, nice coffee and great value for a combo meal!
Turkey Apple Cheddar Sandwich is one of my new favorites.Cafe Mocha is one of the best late's that I ve had
Friendly staff and clean appearance
I look forward to summer salads and smoothies!
I will visit the place again
Everything was just awesome, very classy ambiance. food is great, never had a bad thing, their steak slad is outstanding, and their Duck is crispy and to die for. do not forget to take a look at their Dessert menu. best bouchon chocolate cake, and the cheese cake or the creme brule, i am sure that you will have hard time choosing.
it is a bit high end on the price side, but beleive me worth every penny :)
i went to baker's cove many times, in teh last year, and I really like this place, good Food, and good Service, staff is really freindly, and have never had a bad meal in it. also their prices are very reasonable. a healthy choice for dining outside.
You should give it a try.
Food is just outstanding, prices are ok, and the one thing is that you have to wait, ... but beleive me it is worth the wait.
i also tried take out, you can call place an order and they are always on time whe you are here to pick up.
OK. You have just made me a lifer! I can honestly say I have not had any wings better than this.
The wings were fresh and I love the crunch on the breading. The sauce was yummy - (I had Thai). Service was great... they let me try a sauce that I was not sure of and I found the price very reasonable.
We ordered dinner including a vegetarian option for our daughter who does not eat meat. When my husband called to advise an item was missing from our delivery order (we used Grub Canada online), the woman (we suspect was the owner) advised my husband he was incorrect and then hung up on him.
Despite several call back attempts on our part, the line was not answered (they obviously were watching for our phone number). The food that did arrive was mediocre.
We wont be ordering from this restaurant again.