Lovely and lively old world atmosphere. 2 dozen types of authentic Naples style pizzas on the menu. Antipasta and gnocchi also recommended. Look for the eye-catching non-discrete wood burning oven in the open kitchen. Mama Mia!
I will never go back to this restaurant. The waitress treated us like we were an inconvenience, got our order wrong and more or less ignored us. When the food came out, one main came 15 minutes prior to the other and the pizza we ordered was incorrect. When confronting the waitress with our predicament, she seem totally ambivalent about our experience. And at the end she was shocked that I provided no TIP ("to insure prompt service").
We've been coming here for years. We always order the same things (Verde & Caesar salads, Spaghetti Vongole, Tiramisu, etc.) and it's always good. Reliable.
But we were there the other night. It was the first time since they relocated the entrance, added the windows and vamped up the outside seating. The place looks great and it still has the same cool atmosphere and service. But the Spaghetti Vongole was different. The sauce seemed to be the same but the noodles were not the usual dry al dente. I asked the server and she said it was the same as before. It had the taste and texture of slightly overcooked supermarket noodles.
We'll be back but I'll probably try ordering something different next time.
Food: thin crust pizza was very tasty. ample toppings and flavour was amazing. spaghetti and sauce was fresh and yummy. it didnt feel heavy or "oily".
Service: our server was definitely the low of the night. he was totally zoned out. didnt ask us how our food was, if we wanted another drink, if we wanted parmesan or chili flakes, nothing! he was from another orbit. there was no service to the point of being borderline rude when he dumped our bill down on the table at the end of the night. we suspect that he was drinking on the job since he appeared to be hiding in the bar area of extended periods of time and his face was really red. we were very disappointed in HIS service. the hostess and another server were nice.
Value: we felt we paid the appropriate price for our portions and quality
Ambiance: casual and comfortable atmosphere. there are intimate tables for 2 but also larger tables for groups.
The wife and I went to try out the pizza here twice. The first visit we ordered a Large Margherita Fresca - Tomato sauce, fresh mozzarella (bocconcini) for $33.95 and the second time was a Large Campangnola - Tomato sauce, arucola, bocconcini cheese, fresh sliced tomato for $33.95.
Service was fast and the pizzas were cooked perfectly. Both pizzas were good but I've always heard how great the pizza was here so I was expecting more I guess. It was good but it didn't blow my mind or anything. I'd eat here again if I was in the area. I wouldn't go around telling all my friends they have to try this place though.
I liked the look of the restaurant, the pizza oven is pretty cool and the large glass bottle chandelier is great.
Stopped in at Marcello's for a weekend lunch.
We were seated immediately, and given our menus and prompted for drinks, which we declined.
We ordered the pizza contadina, and the baked canelloni stuffed spinach and ricotta. Both were very good, albiet the pizza was a little soggy in the middle.
Our server was quite pleasant, and prompt. The room is very bright and warm, but I imagine it being very noisy and cramped when it's busy.
I've only had the opportunity to come here a couple of times over the years. Pizza doesn't seem to be a thing for me to brave busy crowds for even if it's to die for.
They are known for their brick oven thin crust pizzas. They keep its rustic character with the nice charred areas throughout the underside of the crust. Toppings are a not too much, not too little balance and work well. The calzones are OK, although I should've gotten something else other than the ham filling for a better opinion. I rather like the balsamic vinegar and olive oil that accompanies your meal.
It's regularly busy and rather noisy. Crowded more since space is tight. Our large group the first time there taxed the service quite a bit and left servers running all over.
Marcello is on my list for future visits, but they are deep down that post.
Not quite sure about all the poor staff reviews....we were treated well, not exceptional but a lot better than some places on the Drive. It's the food at Marcello's that rarely disappoints. Two of us shared the homemede lasagne ($12.95) and chef's salad ($9.95). The lasagne was bubbling with cheese and tasted like it was just out of the oven and not made the day before. The salad was full of interesting items, artichokes being one of them and the portions were generous. The open kitchen gives this restaurant a pleasant feeling...certainly worth a visit when in the area.
Went there on a week night, shortly after 6pm. As the restaurant was not that busy, we were seated promptly (at a table we requested) and service was well above average. Ordered the calamari, large pasta and medium pizza. The pasta, tagliaterre was excellent in the creamy tomato sauce with mushrooms. Would recommend this versus the spaghetti. The calamari was good and extra sauce was delivered as asked. Pizza is very good, thin crust and dry on the bottom (important). I think a majority comments here are about the service, but my overall experience has been good.
We've been going to Marcello's for the last few years. We've never had a problem with the wait staff. It surprises me that there are so many complaints about the service. It's not a fine dining establishment so we adjust or expectations accordingly.
We were here with family a couple of weeks ago. We shared pastas and pizza and it was decent. Not gourmet fare but it is a good place to go if you are with small children. Our family from out of town quite enjoyed themselves.
A coworker of mine orders takeout from this place every week and swears by it. So I had to try it out. I had high expectations because of this and maybe my review is a bit harsh because I expected much better.
We ordered a pizza and a lasagna. The pizza was OK, not great, just OK, typical thin crust pizza. There are a number of pizza places I'd prefer quite a bit to it. I'd give it 3 stars. The lasagna I personally thought to be bland as hell. Maybe it's authentic, I dunno. If you like bland lasagna and that's authentic, go for it, but I don't. All I know is I'd never wish to eat it again. I'd give it 2 stars. The Anton's lasagna is 100x better in my mind (you gotta try it if you haven't).
Keep in mind it was a few years ago I ate here. But I determined at that time I'd never go back, so this is my feedback. I'd actually sat it's more like 2.5 stars. I can't give it 3 stars as I would probably go back if it was, and I won't.
I came here a couple of weeks ago with my friends. I hadn't been here for years, (the last time I was here it wasn't that good) so I wanted to check it out again. Well, we shared a salad to start, the caprese, it wasn't very good, the tomatoes weren't really even ripe. Then I had a pizza which was okay. The service? well it sucked, one of the biggest things I remembered about it last time. Anyways this place is nothing special and unless my friends really wanted to come here I wouldn't.
Considering that restaurants are in the "Service" industry, this establishment has to be one of the worst offenders in my books. Having eaten here several times with varying #s in my party, I think I've given them more than enough chances to prove the other reviewers wrong.
Unfortunately each time the service was anywhere from indifferent to disastrous. Having worked in a restaurant for over 10 yrs, I think I can state quite confidently what good service entails. Good service means providing friendly, professional service while meeting and anticipating the needs of your customers. Sadly, I have yet to see that happen here at Marcello. In fact, I have witnessed the exact opposite. The Hostess/Manager desperately needs to take a course in Hospitality. She is one of the rudest & disrespectful people I've ever met. I'd be pretty embarrassed if I were her.
In general, yes they have good food. Occasionally the pizza is a bit burnt, but it's usually tasty, as is the 4-cheese gnocchi. Salads are ok, but the bread is bleh.
But make no mistake, good food can in no way, shape or form make up for such poor service. After my last visit, I will no longer spend my money in such a poor excuse for a restaurant.
Their pizzas are right between the size you'd want for one and for two, so you're pretty much stuck being hungry or having too much. Their quality is pretty low too, matching the level of service you're going to get. A couple pizzas and a few cokes, plus tip, and you're at $40. You're getting Little Caesar $5 hot-n-ready-level pizzas, they shouldn't be $15 each. As far as the location goes, no, it's nothing special. LOTS of places to get pizza downtown. Don't go here.
Came here after an event with a few friends on Saturday night. We were sat right away and given menus. The room is awesome, big, open, Italian, stone/brick and rustic. For what it is; it was enjoyable and comfortable.
We each ordered a beer and a large pizza that was half and half so we had two choices to take from.
The service was friendly, a tad slow but nothing major.
The pizzas we had were great and came out fast and super hot;staright from the stone oven. Thin and crispy crust, tasty toppings and perfect amount of sauce.. not soggy at all.
We arrived around 10:20pm and the restaurant was 75% full.
The rest of the menu looked pretty good too. Many people had pastas, antipasto platters, salads and a variety of other Italian style dishes, from what I remember the rest of the menu wasn't crazy overpriced either.
I really enjoyed my time dining here and will be back.
I haven't been here for at least 2 years.My Wife had a craving and we stopped by last night on the way to p/u someone at the airport, we mentioned this to the manager as we needed to be out within one hour. I was a little worried at first because the restaurant was 3/4 full, it was about 6:40. We were seated within 5 minutes and because we knew what we wanted put our order in. The grilled calamari and prawn dish is very tasty with a good portion size, the fish lays on a bed of grilled peppers and olives with spicy chilly oil. My only complaint was that it only came with one piece of foccacia when it warrants two(or three!). The large capricosa pizza was done to perfection in the wood oven, this pizza sets the standard, a nice balance of flavours and a huge portion. We had a couple of Stella's with all that and ice water which was replenished twice. total time from sit down to salutations was 45 minutes, amazing considering the quality of the food and how busy it was. I'd go back just for that calamari dish, the pizza is just a bonus! Thanks to the attentive staff in general and Chloe our waitress in particular.
We finally had a service experience consistent with those of other reviewers.
Having been seated for only 5 minutes, it became apparent that the other tables around were full of irate customers. Something was wrong. Food was coming late / wrong / you name it. Uh-oh...
The bottle of wine is delivered not by our server, and sits unopened there for a while. Our exceedingly dismissive and disinterested server needs to be called over to open it.
After 40 mins of no bread / no salad, I asked the server if the salad might be on its way. "We have a salad runner who'll bring it." She walks back to the bar where she's socializing and sipping a drink !? I didn't ask about the delivery method, now, did I?
Salad comes about 15 mins after that, no bread. "We're out" the salad runner explains. We were starving, and greens after an hour alone don't cut it. But pizza and other bread-related products are being served a-plenty. ?!
We get our meals after an eternity, and are told by the "dinner runner" (I guess) that there's no bread. We wait 3 or 4 mins, and there's no black pepper, cheese or chilis offered, which normally comes simultaneously with the meal presentation. My friend has had enough - he gets up, and grabs the stuff himself, upon which our server runs over and asks how everything is - though we clearly haven't taken so much as a bite. She doesn't offer to finish the black pepper service our friend has begun, either.
My buddy decides he's going to make an issue of "no bread". He gets into an argument with the server (it probably would've been ok if not for the other stuff), who tells him to stop talking and "listen". My friend hands her the dish, tells her to take it back, and he's not eating.
Within 60 seconds, we had bread at our table.
I'll let you judge.
This is NOT the best pizza in town, nor on the Drive. I can name 5 better anytime. Being a glutton for punishment, I was persuaded to go there again. "How bad could it be?" Let's say this - until the staff, especially the management, changes, I won't go there even if you are paying.
I was there with a group of 10 one night during last spring. We had really fantastic pizzas and antipastas ... they were top notch and were as authentic in Itallian as you can get.
Our server, however, was less accomodating and had an attitude that goes along something like this: " No, we don't do split bills, and sorry, I don't have to do that for you either...."
I suppose this is what can happen when they tack on the mandatory 15% gratuity charge for larger groups. I would have gladly tipped the waitress 2% if otherwise. That would be the last time I would ever take a group of family or friends there - in fact, I don't recall ever going back since that last visit.
Still, bad service aside, I enjoyed the food there. Unfortunately, for Marcello, a great dining experience isn't complete with great service. For this reason, I gave the restaurant an overall rating of "Decent".
Came here for dinner after deciding to pass on another restaurant on Commercial Drive (won't name names here). The room was larger than we thought (high ceilings) and a great open kitchen concept. We were greeted by a friendly, smiling face and seated right away.
We asked our server what she would suggest for pizza and pasta and she told us to get the creamy tomato sauce with mushrooms, capers and olives. For the pizza, we decided to make our own - so we had a medium pizza topped with prosciutto, mushrooms and green peppers. We also started with a Ceasar Salad.
The pizza was amazing! We thought that we'd have leftover pizza, but ended up having left over pasta. The pizza was too good to not finish. I love their thin crust and just coming out of the oven brick oven is the kicker - nice and hot! The pasta was yummy too - a great suggestion by the waitress (who was very attentive and friendly).
We'll definitely be back.
Went back to Marcello's for the first time in a few months and was impressed that the odd smell in the dining room was gone. Also the room seemed cleaner than before. The servers on shift this day were all on the ball and friendly, another improvement. As for the pizza, same good thin crust as always, now with the option of real mozzarella for a bit more money. Espresso was pulled perfectly with a nice crema. Will be back soon for more of the best pizza in the city.